Fair Refund Policy
Our refund policy is customer-centric but ensures fairness for all parties involved.
Refund Overview
We strive to ensure customer satisfaction while maintaining fair business practices
Customer-Centric Approach
We prioritize customer satisfaction and aim to resolve genuine issues promptly and fairly. Our policy ensures that legitimate concerns are addressed with appropriate compensation.
Fair Business
While we value customer satisfaction, our policy ensures fairness for all stakeholders including our franchise partners and delivery personnel.
Refund Eligibility
Refunds are applicable only for the following valid reasons
Missing Items
Items that were ordered but not delivered in your package
Wrong Orders
Incorrect items delivered that don't match your order
Quality Issues
Proven quality problems with the food delivered
Refund Exclusions
No refunds are provided for the following situations
Taste Preferences
Personal taste preferences or subjective opinions about flavor
Delayed Consumption
Issues arising from consuming food after extended periods
Partial Consumption
Complaints after consuming a significant portion of the order
Refund Process
Step-by-step process for requesting and receiving refunds
Report Issue
Contact us within 2 hours of receiving your order
Review Process
Our team will review your complaint and verify the issue
Approval Decision
We'll notify you if your refund request is approved
Refund Processing
Approved refunds are processed to original payment method
Important Notice
Reporting Timeframe
Customers must report issues within 2 hours of receiving the order.This ensures we can investigate the matter promptly and take appropriate action.
Refund Processing
Refunds, if approved, are processed back to the original payment method within 7-10 business days from the approval date.
Franchise Purchases
No Refunds on Franchise Agreements
For franchise fees or bulk supply purchases, refunds are not applicable once the agreement is signed and stock delivered.
Please Note: Franchise agreements are legally binding contracts. We recommend thoroughly reviewing all terms and conditions before signing. Our team is available to clarify any doubts during the consultation process.
Need to Request a Refund?
Contact us immediately if you experience any issues with your order or have questions about our refund policy.
Customer Support: +91 8658003131
Email: support@biryanibonkers.com
Refund Queries: refunds@biryanibonkers.com
Remember: Report any issues within 2 hours of receiving your order to ensure faster resolution and processing of your refund request.
This Refund Policy was last updated on September 27, 2025.